Need help? You'll usually find your answer below. If not, we reply to all emails within 48 hours.
Three things to check: (1) your Ring Protect Plan is active, (2) the camera you expect wildlife from is outdoor and enabled in YardWild Settings, (3) Ring is detecting motion at that camera. First sightings often take 24-48 hours.
Bird identification is intentionally out of scope — it's covered well by dedicated apps like WhatsThatBird.AI. YardWild focuses on mammals, reptiles, and amphibians.
Privacy. Frames containing only humans are discarded by our pre-filter (AWS Rekognition DetectLabels) and never sent to our species ID model. We never name, count, or store images of people.
When the model's confidence is below 70%, we label the sighting at the family level (e.g. "Cervidae" instead of "White-tailed Deer") and prefix with "Possible". You can confirm or correct on the sighting detail page; this helps us improve.
The first 7 days after account-link are free. After that, $4.99 per month per connected Ring camera — billed via the Ring Billing System (not Apple/Google/Stripe). You can cancel any time from the YardWild Settings or the Ring app. While your trial is active or your subscription is current, every motion event is classified.
Open the YardWild dashboard or mobile app → Settings → "Request account deletion". Or disable YardWild from inside the Ring app. Or email privacy@yardwild.erbacciltd.com. All deletions complete within 24 hours.
Yes — from the YardWild dashboard, click "⬇ Export sightings as CSV". Includes timestamp, camera, species, confidence, conservation status, and thumbnail URL for every sighting.
No. YardWild is an independent third-party skill on the Ring Appstore, operated by Erbacci Ltd (Cyprus). "Ring" is a trademark of Ring LLC.